Attorney General Seeks Answers from M&T Bank Regarding Connecticut Job Commitments, Customer Service

Attorney General William Tong issued a letter to M&T Bank expressing concern and seeking information regarding numerous complaints from consumers and employees following the conversion from People’s United Bank.

In his letter, Attorney General Tong seeks information regarding commitments made by M&T Bank to its Connecticut workforce, as well as identification of a high-level representative to expedite complaints filed with the Office of the Attorney General.

“I share your customers’ outrage at the serious lack of preparation for this conversion,” Attorney General Tong states in the letter, adding, “M&T’s poor planning cost Connecticut customers timely access to their banking records, their bill pay systems, and their money. Connecticut customers wasted hours of time on hold and in branches trying to sort out problems that should have been addressed prior to the conversion. Should Connecticut consumers continue to experience extended gaps in customer service, my office will not hesitate to use the full extent of our authority to protect families and businesses,”

In response from M&T’s René F. Jones Chairman and CEO dated Aug 5, 2021 to a letter from Attorney General Tong, M&T Bank made a series of commitments to Connecticut jobs and to Bridgeport as its New England regional headquarters.

In his letter on Thursday to M&T, Tong sought detailed employment information to determine the extent to which M&T is now honoring those promises.

“At that time, I noted that this was an important step forward after a series of mixed messages and confusion. While I appreciated those commitments, I also noted at that time that I would be watching closely to ensure that your actions matched your written commitments to local jobs and Connecticut communities,” said Attorney General Tong in his letter.

Click here to view the letter.