Greenwich Online App Allows Residents to Submit Gripes, Service Requests

Got a gripe or a request for service? “Access Greenwich” is a way for residents to submit requests through a free mobile app on a smart phone or via the Town’s website. You can even attach photos and track the progress of your request.

The service will initially be limited to the Department of Parks & Rec. Residents can report issues at Town parks, playgrounds, trees, athletic fields, and other areas. Access Greenwich will eventually expand to all Town departments.

A list of Frequently Asked Questions is available online.

The plan is to run the pilot through December 2015, evaluate the system, and then expand it to other Town departments.

“This system will enhance our efforts to provide exceptional customer service to Greenwich residents. Under the direction of the Senior Management Analyst, this system can be used as a tool for process improvement and allocation of resources,” Mr. Tesei stated.

Search the Apple App Store or Google Play for “Access Greenwich” and download the app to your mobile device to submit a service request.

/access GreenwichTo submit a request online, visit the Parks and Recreation home page and click on Report an Issue.

A press conference will be held Monday morning, August 3, 2015 at 11:00 a.m. in the Town Hall Meeting Room to unveil the program.

The Town launched the application in partnership with PublicStuff, a civic software company. PublicStuff is now part of Accela, a leading provider of cloud-based civic engagement solutions for government.