For a fifth consecutive year, Greenwich Hospital has achieved Healthgrades 2019 Outstanding Patient Experience Award, placing the organization among the top 15 percent of hospital’s nationwide for patient experience.
“We are particularly proud of this award because it’s based directly on patient feedback. Greenwich Hospital always strives to put the needs of its patients first by continuously looking for innovative ways to enhance the hospital experience,” said Norman Roth, the hospital’s president and chief executive officer.
Healthgrades evaluated hospital performance based on patient experience surveys submitted to the Centers for Medicare and Medicaid Services. The 32 survey questions focused on patients’ perspectives of their care, including cleanliness and noise levels in patient rooms, physician and nurse communication, and whether they would recommend the hospital to friends or family. Healthgrades is the leading online source for information about hospitals and physicians.
Greenwich Hospital has multiple initiatives focusing on the patient experience. The hospital’s Patient and Family Advisory Council encourages patients and family members to be active participants in improving the delivery of care. In addition, the hospital’s service excellence committee has met weekly for the past 20 years to review patient feedback and identify opportunities for improvement. Greenwich Hospital ranks in the 95 percentile nationwide for patient satisfaction, according to Press Ganey Associates, the leading source for patient satisfaction data.