Eversource Redesigns Customer Bills to Be User-Friendly

screen-shot-2016-11-21-at-1-50-43-pmEversource customers will soon discover their monthly electric and gas bills have a fresh new look.  After seeking out customer opinions and input, the company is unveiling a number of exciting new features intended to enhance bill clarity and help customers manage their energy use with ease.

Old Eversource bills

Old Eversource customer bills.

“The revamped design of our new utility bill is in direct response to customers who have told us they would appreciate a more user-friendly format,” said Penni Conner, Senior Vice President and Chief Customer Officer at Eversource.

Features of the new, full-color bill include a personalized graph illustrating customers’ month-by-month electric and gas usage history with an approachable, quick-reference summary, as well as a clear presentation of the amount due, due date, and supply and delivery charges.

A new section will feature updates and tips for customers, such as information about tools available to enhance a home’s energy efficiency. And Budget Billing customers will find a helpful overview of their budget amount and payments.

“We are always working to improve and continually seeking new solutions to enhance the ways our customers interact with us,” Conner said. “With the understanding that our customers lead busy lives, we want to make managing payments and energy use as easy as possible.”

Eversource customers in Connecticut will receive their newly designed bill starting this week. Customers who receive their utility bill electronically will also see the engaging, new format reflected on their digital bill. To register to view and pay your bill online, set-up automatic payments, or to learn about energy saving opportunities visit Eversource.com.

Eversource (NYSE: ES) transmits and delivers electricity to 1.2 million customers in 149 cities and towns and provides natural gas to 226,000 customers in 72 communities in Connecticut. Recognized as the top U.S. utility for its energy efficiency programs by the sustainability advocacy organization Ceres, Eversource harnesses the commitment of its approximately 8,000 employees across three states to build a single, united company around the mission of delivering reliable energy and superior customer service. For more information, please visit our website (www.eversource.com) and follow us on Twitter (@EversourceCT) and Facebook (facebook.com/EversourceCT).

 

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