…Another caller, sick with COVID and outside on a bench at the Manchester Public Library, could not find shelter inside because the library was closed. With no nearby shelter available, the 211 contact specialist was able to book him a room at a local motel, arrange for transportation, and text a list of food pantries and soup kitchens to his cellphone for the next day. The 211 contact specialist stayed on phone with the caller until he was safely inside the car when he shared, “If it wasn’t for you I don’t know what I would do.” Continue Reading →