The Big E draws approximately 1.5 million visitors during its 17-day run, making it one of the largest fairs in North America and the only multi-state fair in the world. That popularity also creates an opportunity for third-party ticket sellers and scammers to target consumers looking for a deal or simply trying to secure tickets.
One Litchfield man learned that lesson after purchasing Big E tickets through a third-party website.
“We attempted to buy Big E tickets at this website (ticketsales.com) and the face value of the tickets are $21.50 each for a total of $43.00. We were charged $115.00 dollars for the tickets,” he reported to BBB Scam Tracker. “When we called the number listed, we were sent a link to a chat with a virtual assistant that said there were additional fees and that all sales are final. We requested a refund and were denied.”
The consumer’s experience highlights the importance of working with reputable, transparent businesses before purchasing, checking the seller’s BBB Business Profile and making sure the seller clearly explains the total cost, all fees, how tickets are obtained and its refund policy. View BBB’s business profile for ticketsales.com and learn more about complaints reported by its customers here.
BBB Tip: Buy Tickets Directly from the Official Source
Consumers looking for Big E tickets should start with the official Big E website and avoid unfamiliar third-party websites. Tickets can be purchased directly through the event’s official ticketing page.
Consumers should also:
- Avoid clicking on ticket links in social media ads or unsolicited messages. Scammers can create websites that look legitimate or use paid advertisements to direct consumers to fraudulent or misleading offers.
- Be careful with secondary ticketing and peer-to-peer resale. Understand who is actually selling the ticket and what protections, if any, are available if there is a problem.
- Watch for related offers. Consumers should also be cautious when purchasing parking passes, shuttle services or rideshare arrangements from unfamiliar sellers.
- Don’t scan random QR codes. Be wary of QR codes posted on signs, flyers, parking meters or other public locations that direct you to unfamiliar payment or ticketing websites.
- Research the seller. Check businesses atBBB.org and search for complaints or reviews before making a purchase.
- Report suspicious offers. Consumers can report suspected scams to BBB Scam Tracker.
Buying Tickets for Other Events?
The same precautions apply when purchasing tickets to concerts, sporting events, shows and other popular events. BBB offers additional advice for consumers considering tickets from an online reseller, including tips for understanding fees, researching sellers and protecting yourself from fraud.
Report Scams, Help Others
Consumers who encounter suspicious ticket offers or believe they have been targeted by a scam are encouraged to report it at BBB.org/ScamTracker.
Scam Tracker reports help BBB identify emerging fraud trends, warn other consumers and work with partners to disrupt scams. Sharing your experience can help prevent someone else from becoming a victim.