BBB Alerts Consumers about “Flagship Van Lines”

Better Business Bureau serving Connecticut is cautioning consumers about a moving company based in Guilford, Connecticut, Flagship Van Lines LLC.

According to consumers’ complaints, Flagship Van Line’s moving crews have arrived on the incorrect day or haven’t shown up at all, increased prices after deposits were paid, and refused delivery of items until a higher price was paid.

One complaint quoted:

“Flagship Van Lines driver has stolen my household. . . . Flagship Van Lines is holding my personal goods and basically asking for extortion.”

BBB has received over 40 complaints against the company since June 2018.

Last month,WMAR News Baltimore reported that a man connected to several moving companies who have been investigated by the FBI, has affiliation with Flagship Van Lines.

On July 31, the United States Attorney’s Office Southern District of Ohio held a press conference announcing that 12 people have been indicted for conspiring in a racketeering enterprise to defraud customers.

These people have had affiliations with several different moving companies around the U.S. including Flagship Van Lines which is located in Connecticut. Five people have been arrested.

The U.S. Attorney’s Office estimates that there are over 900 victims of this scheme that took place between April 2013 through July 2018. The U.S. Department of Transportation and the FBI were both involved in this investigation.

According to the Connecticut Office of the Secretary of State website, Flagship Van Lines has now changed their name to “Blessed Movers LLC”. This change was filed on July 20, 2018 and includes the same Guilford, CT address and owner as Flagship Van Lines.

Complaints received by BBB in regards to Flagship Van Lines have not only been from Connecticut consumers, but from across the country. Because of the length of time of business, volume and unresolved complaints, and failure to have a required competency license Flagship Van Lines currently holds an F rating on their BBB Business Profile page.

Victims of this scheme are encouraged to contact the Inspector General’s Fraud Hotline at 1-800-424-9071 or email hotline@oig.dot.gov.

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