“Our website has recently been updated to allow consumers to directly submit audio recordings of robocalls. If you have been the victim of a robocall, I want to know.”
– AG William TongThe Principles required companies to:
- offer customers free call labeling and blocking tools,
- implement network-level call blocking,
- combat caller ID spoofing on their networks with STIR/SHAKEN technology,
- confirm the identify of commercial customers,
- analyze and monitor high-volume network traffic consistent with robocalls,
- investigate suspicious calls and calling patterns on their networks, and
- cooperate in traceback investigations and aid law enforcement.
Enforcement actions have increased as a result of these efforts by the telecom companies that signed onto the Principles. Since the Principles were established:
- The Industry Traceback Group (ITG), working alongside state AGs, ran 4,769 tracebacks, about three times as many investigations as were conducted prior to the Principles.
- The ITG identified 319 domestic and foreign providers as originating the majority of robocalls.
- Law enforcement and government agencies, including state AGs, have sent more than 162 civil investigative demands and subpoenas to the ITG alone.
- Law enforcement and government agencies, including state AGs, have sent additional civil investigative demands, subpoenas, and warning letters to the companies that do business with robocallers and with those that help these illegal and fraudulent calls reach consumers.
Industry Traceback investigations and governmental enforcement actions will continue. Help bolster investigations in Connecticut by reporting your robocalls to https://www.dir.ct.gov/ag/complaint/. Connecticut’s website complaint intake has been recently revamped to gather robocall-specific complaint data.
More about Attorney General Tong’s work to fight back on robocalls:
Attorney General Tong Calls for Faster Implementation of Anti-Robocall Technology
Attorney General Tong, FTC, Multistate Coalition Shut Down Massive Charity Fraud Robocall Operation
Attorney General Tong Takes Action to Ensure Attorneys General Can Continue Fighting Robocalls
Attorney General Tong Announces Restitution for Customers Targeted by Illegal Spark Energy Robocalls