The First Selectman’s office issued the following release on Sept. 26, 2016:
The Town has been working for many years to improve the level and quality of services that it provides to residents. Under First Selectman Peter Tesei’s Community First program, Town departments focus on customer service through staff training, customer feedback mechanisms, and annual goal-setting.
In 2014, the Town worked with the University of Connecticut’s Department of Public Policy and the Castleton Polling Institute of Castleton University to evaluate resident satisfaction through a telephone survey. The survey asked residents to rate their satisfaction with several key services provided by the Town. This survey included questions regarding primary government services such as Police and Fire, as well as target services, such as Parks and Recreation and Highway. Overall, respondents indicated that they receive a good value for their tax dollars. The results of the 2014 survey can be found on the Town website.
In an effort to continue our service improvement efforts, this survey will be conducted on a biennial basis. By using the 2014 data as a benchmark, the Town will measure changes in satisfaction and will use that information to inform future decisions regarding service-delivery. “The resident satisfaction survey is an important tool for Town departments as we seek to continually enhance the services we provide. The survey collects valuable feedback from residents, which departments can use to focus their improvement efforts,” Mr. Tesei said.
This year, the Town has again contracted with the Castleton Polling Institute to conduct the resident satisfaction survey.
The survey will be administered by phone to a random sample of residents 18 years of age and older. It will begin the week of October 17, 2016 and will continue until October 31, 2016.
The results of the survey will be made available to the public by the end of November.